Frequently asked questions

Use our FAQ database to learn more about our product

When can I expect my GateDoc?

If you have managed to place an order for our limited introduction offer, we expect to start shipping by the end of November 2020. Regular orders can expect their product in December2020.

Where do you ship GateDoc?

We ship to: Albania, Algeria, Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, East Timor, Egypt, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Laos, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg, Macau SAR, China, Macedonia, Malaysia, Malta, Mexico, Moldova, Republic of Monaco, Montenegro, Morocco, Myanmar, Nepal, Netherlands, New Zealand, Norway, Oman, Pakistan, Palestinian Territory, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Syrian Arab Republic, Taiwan, Thailand, Tunisia, Turkey, U.S.A., Ukraine, United Arab Emirates, United Kingdom (Great Britain), Vatican City State (Holy See), Vietnam, Yemen.

If your country is not listed but you would still like to order GateDoc, please reach out to us at info@mygatedoc.com and we will do our best to add your country to the list.

How accurate can GateDoc measure body temperature?

Body temperature measurements are accurate up to 0.1°C. The standard settings are 35.0°C for the lower boundary and 37.4°C for the upper boundary. However, users can adjust the upper and lower temperature boundaries through the app.

How fast does GateDoc scan people?

The temperature sensor is able to make scan a body temperature within 0.5 seconds. Theentire process of scanning is less than 3 seconds (approach, scan and result). In other words,a new individual can be scanned every 3 seconds

How long does GateDoc last on a charge?

GateDoc can last up to 20 hours on stand-by mode. It can do up to 1.000 scans on one charge. GateDoc can also be connected to direct current, through which it will scan as long as is required.

How can I download the app?

For IOS users, download our app here. For Android users, download our app here.

Can I control multiple GateDoc devices at various locations through the app?

The app allows you to connect to multiple devices. This is especially useful for facilities with multiple entrances or at highly crowded events. Connect up to 5 devices per phone.

How does GateDoc respect privacy regulations?

GateDoc is primarily designed to monitor body temperatures of visitors and staff. In most countries, it is permitted to do such monitoring and ask visitors and staff to cooperate. However, please check the law and regulations of your local government.

GateDoc gives facility managers and owners the possibility to increase safety measures by enabling the photo capturing function when abnormal temperatures are detected. We provide security and monitoring stickers that we highly recommend you display at your entrance. Again, please also check the law and regulations of your local government.

Is GateDoc certified?

GateDoc has CE marking and a 1-year standard factory warranty.

Is GateDoc waterproof?

Our device is able to withstand light weather conditions but will not perform optimal in the heavy rain (IP42). We recommend to always perform temperature measurements indoors or underneath a cover.

Do you claim to cure COVID19?

No we don’t claim to cure COVID19. We are there to provide a tool to business owners, facility managers and security people to stay in control more easily.

What measurement method is used in the GateDoc?

A regular infrared temperature sensor is used to measure the temperature of the forehead.

Is it dangerous when the infrared beam of the sensor shines in my eye(s)?

No this is not dangerous, but please don’t shine it in your eye for too long. If the GateDoc is not adjusted to the proper height. Ask the person, responsible for GateDoc at your area, to help you.

Do you think COVID19 is real?

We all have to deal with the consequences. We think we should do everything we can to stay safe and make sure we can go back to normal again.

Can I scan my wrist or another body part as well?

You can hold a different body part in front of the sensor and GateDoc will measure this too. The thing is that, scanning your forehead, is officially recognized by the FDA as an approved method to measure your body temperature.

My body temperature is too high, what happens?

If GateDoc measures your body temperature and it is too high, (meaning 37.5˚C or higher),the GateDoc will give a sound signal and shows red light. This indicates that you shouldn’t enter the area. If the owner of the GateDoc unlocked the privacy mode, which means that there is no privacy mode active, GateDoc will make a picture of you and send this to the app that is connected to the GateDoc. Is privacy mode is turned on, no picture will be taken, the person connected with their phone to the GateDoc will only get a notice of the GateDoc device, time, date and temperature.

If a picture is taken, where is it being stored?

If privacy mode is turned off on your device, a picture will be taken of the person that has a higher body temperature than 37.4˚C. The picture will be send to the App that is connected to the GateDoc. The picture will also be stored in the cloud server of the GateDoc. In this cloud server all photo’s will be deleted after 28 days of storage. If you want your picture to be deleted before the 28th day of storage, ask the owner of the GateDoc if he/she can delete your picture. The owner of the GateDoc will take this up further, through the App of GateDoc.

What will you do with my picture?

Basically, the only reason why a picture is taken, is to inform the owner of the facility about your abnormal body temperature, which could potentially be a risk for everybody in the area. The picture will be sent (encrypted) to the app that is connected to the GateDoc. Here the owner/responsible person of the facility can see the picture. Other than that, that picture is being stored for 28 days in the cloud server and will be automatically erased after that. We don’t want your picture. We want to ensure a safe environment.

If it GDPR compliant what you do?

Yes, we will automatically delete every picture after 28 days. The data will be stored on cloud servers in the right countries/areas. The owner of the facility has the responsibility to enable or disable the privacy mode and will therefore also be responsible to handle the information with care. We do not own your name or any other personal information. This can never be linked to the pictures.

Do you have an online version of the user manual?

Yes, and you can download it here: USER MANUAL.

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